Customer support
Email support@basedeu.com for anything related to an order — delivery status, returns, refunds, subscription changes or product questions. Include your order number (from your confirmation email) so we can act on it straight away.
We answer within 1 business day, Monday to Friday. Damaged or incorrect deliveries should be reported within 48 hours of arrival with photos of the product and packaging.
Refunds and cancellations
The fastest route is replying directly to your order confirmation email with the word "refund" or "cancel" and your order number. Full conditions are in our Refund & Return Policy.
Business details
- Operator: Axeray LLC, trading as BASED Bodyworks
- Country of registration: United States
- Email: support@basedeu.com
- Website: basedeu.com
Before you write
Quick answers to delivery times, guarantee conditions and refund timing are in the Refund & Return Policy, and the site's FAQ section on the home page covers product and ingredient questions.
Last updated: August 24, 2026 · Axeray LLC · basedeu.com · support@basedeu.com